Frozen Brothers Terms Of Use

Who we are and how to contact us.

Frozen Store ( is a site operated by Frozen Brothers Limited (“We”).

We are registered in England and Wales under company number 396263 and have our registered office at Coronation Road, Cressex Business Park, High Wycombe, Buckinghamshire, United Kingdom, HP12 3TA, which is also our main trading address. Our VAT number is 226527760.

We are a limited company.

To contact us, please email or telephone our customer support line on 0208 578 5785.

By using our site or app, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site or app.

We recommend that you print a copy of these terms for future reference. These terms of use refer to the following additional documents, which also apply to your use of our site or app:

Our Privacy and Cookies Policy, which sets out information about the cookies on our site and app, and how we use personal information.

If you order goods from us, our Terms And Conditions Of Sale And Supply Of Goods will  apply

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site or app, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 29 July 2021.

We may make changes to our site or app

We may update and change our site or app from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site or app

Our site and app are made available free of charge.

We do not guarantee that our site or app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site or app for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

For any mistake of fact or pricing errors we may cancel any order and or refund any payment made and or issue a supplemental invoice for any amount not charged.

You are also responsible for ensuring that all persons who access our site or app through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site and app are directed to people residing in the United Kingdom. The content available on or through our site or app may not always be appropriate for use or available in other locations.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

We are the owner or the licensee of all intellectual property rights in our site and app, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site or app for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site or app in breach of these terms of use, your right to use our site or app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our site and app are provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or app.

Although we make reasonable efforts to update the information on our site and app, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site or app is accurate, complete or up-to-date.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site, app or any content on them.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site or app; or
  • use of or reliance on any content displayed on our site or app.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue; or
  • business interruption; or
  • loss of business; or
  • any indirect or consequential loss or damage.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site or app will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site and app. You should use your own virus protection software.

You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or app, the server on which our site and app are stored or any server, computer or database connected to our site or app. You must not attack our site or app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and app will cease immediately.

Our site and app must not be framed on any other site or app, nor may you create a link to any part of our site or app.

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

“Frozen Brothers”, “Frozen Store”, “Frozen Kiosk” are registered trade marks of Frozen Brothers Limited. You are not permitted to use them without our approval.